Vulnerability Information
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Vulnerability Title
N/A
Vulnerability Description
Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.
CVSS Information
N/A
Vulnerability Type
N/A
Vulnerability Title
OTRS访问限制绕过漏洞
Vulnerability Description
OTRS（Open-source Ticket Request System）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 Open Ticket Request System（OTRS）2.4.4之前版本在CustomerID值的单数字子串基础上授予ticket访问。远程认证用户可以通过访问ticket，绕过预设的访问限制。该漏洞已经通过利用CustomerID 12账户读取tick
CVSS Information
N/A
Vulnerability Type
N/A