Vulnerability Information
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Vulnerability Title
N/A
Vulnerability Description
Open Ticket Request System (OTRS) before 3.0.0-beta7 does not properly restrict the ticket ages that are within the scope of a search, which allows remote authenticated users to cause a denial of service (daemon hang) via a fulltext search.
CVSS Information
N/A
Vulnerability Type
N/A
Vulnerability Title
OTRS拒绝服务漏洞
Vulnerability Description
OTRS（Open-source Ticket Request System）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 Open Ticket Request System（OTRS）3.0.0-beta7之前版本没有正确限制搜索范围内ticket的生存期。远程认证用户可以借助全文搜索导致拒绝服务（守护进程挂起）。
CVSS Information
N/A
Vulnerability Type
N/A