Vulnerability Information
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Vulnerability Title
N/A
Vulnerability Description
Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remove operations involving both hidden permissions and other permissions.
CVSS Information
N/A
Vulnerability Type
N/A
Vulnerability Title
OTRS队列访问限制绕过漏洞
Vulnerability Description
OTRS（Open-source Ticket Request System）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 2.3.5之前版本没有正确禁用隐藏权限。远程认证用户可以通过访问ticket，绕过预设的队列访问限制。该漏洞与权限设置和权限删除操作（涉及隐藏权限和其他权限）的特定次序有关。
CVSS Information
N/A
Vulnerability Type
N/A