Vulnerability Information
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Vulnerability Title
N/A
Vulnerability Description
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
CVSS Information
N/A
Vulnerability Type
N/A
Vulnerability Title
Open Ticket Request System 权限许可和访问控制问题漏洞
Vulnerability Description
Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS中存在安全漏洞。攻击者可利用该漏洞获取管理员权限/全部权限，读取和更改全部的系统设置。以下版本受到影响：Open Ticket Request System 3.3.x版本至3.3.16版本，4.x版本至4.0.23版本，5.x版本至5.0.19版本。
CVSS Information
N/A
Vulnerability Type
N/A