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I. Basic Information for CVE-2018-16587
Vulnerability Information

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Vulnerability Title
N/A
Source: NVD (National Vulnerability Database)
Vulnerability Description
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
Source: NVD (National Vulnerability Database)
CVSS Information
N/A
Source: NVD (National Vulnerability Database)
Vulnerability Type
N/A
Source: NVD (National Vulnerability Database)
Vulnerability Title
Open Ticket Request System 安全漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
Open Ticket Request System(OTRS)是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话,邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别,服务人员通过OTRS系统来跟踪和回复客户。 OTRS 4.0.32之前的4.0.x版本、5.0.30之前的5.0.x版本和6.0.11之前的6.0.x版本中存在安全漏洞。攻击者可通过向OTRS系统发送恶意邮件利用该漏洞删除OTRS Web服务器用户具有写入权限的任意文件。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)
Affected Products
VendorProductAffected VersionsCPESubscribe
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II. Public POCs for CVE-2018-16587
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III. Intelligence Information for CVE-2018-16587
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IV. Related Vulnerabilities
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