Vulnerability Information
Although we use advanced large model technology, its output may still contain inaccurate or outdated information.Shenlong tries to ensure data accuracy, but please verify and judge based on the actual situation.
Vulnerability Title
N/A
Vulnerability Description
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
CVSS Information
N/A
Vulnerability Type
N/A
Vulnerability Title
Open-source Ticket Request System 信息泄露漏洞
Vulnerability Description
OTRS Open Ticket Request System（OTRS）是德国OTRS公司的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS中存在安全漏洞。攻击者可利用该漏洞获取会话ID，进而冒充该代理用户。以下产品及版本受到影响：OTRS 6.0.19及之前的6.0.x版本，OTRSBusiness 6.0.20及之前的6.0.x版本，OTRS 5.0.36及之前的5.0.x版本。
CVSS Information
N/A
Vulnerability Type
N/A