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CVE-2019-13457

Quick assessment

Affected
n/a n/a
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 7.0.x至7.0.8版本中存在安全漏洞。攻击者可利用该漏洞绕过访问限制，获取敏感信息。

AI Predicted 6.5 Difficulty: Easy EPSS 0.91% · P57

Possible ATT&CK Techniques 1 AI

T1530 · Data from Cloud Storage
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I. Basic Information for CVE-2019-13457

Vulnerability Information
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Vulnerability Title
N/A
Source: CVE Program / CVE List V5
Vulnerability Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Source: CVE Program / CVE List V5
CVSS Information
N/A
Source: CVE Program / CVE List V5
Vulnerability Type
N/A
Source: CVE Program / CVE List V5
Vulnerability Title
Open Ticket Request System 信息泄露漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 7.0.x至7.0.8版本中存在安全漏洞。攻击者可利用该漏洞绕过访问限制，获取敏感信息。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
- n/a n/a -

II. Public POCs for CVE-2019-13457

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III. Intelligence Information for CVE-2019-13457

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Mailing List Discussions for CVE-2019-13457 (3)

Other References for CVE-2019-13457 (2)

Same Patch Batch · n/a · 2020-03-10 · 83 CVEs total

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CVE-2020-0083 Android System 安全漏洞
CVE-2020-0061 Android System 安全漏洞
CVE-2020-0045 Android Framework 竞争条件问题漏洞

Showing top 20 of 83 CVEs. View all on vendor page → →

IV. Related Vulnerabilities

Same product: n/a
Same vendor: n/a

V. Comments for CVE-2019-13457

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