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CVE-2019-9892

Quick assessment

Affected
n/a n/a
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 7.0.x版本、6.0.x版本和5.0.x版本中存在安全漏洞。攻击者可借助特制的Report Statistics XML利用该漏洞读取OTRS文件系统的任意文件。

AI Predicted 7.8 Difficulty: Easy EPSS 1.08% · P64

Possible ATT&CK Techniques 1 AI

T1083 · File and Directory Discovery
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I. Basic Information for CVE-2019-9892

Vulnerability Information
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Vulnerability Title
N/A
Source: CVE Program / CVE List V5
Vulnerability Description
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
Source: CVE Program / CVE List V5
CVSS Information
N/A
Source: CVE Program / CVE List V5
Vulnerability Type
N/A
Source: CVE Program / CVE List V5
Vulnerability Title
Open Ticket Request System 安全漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
Open Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 7.0.x版本、6.0.x版本和5.0.x版本中存在安全漏洞。攻击者可借助特制的Report Statistics XML利用该漏洞读取OTRS文件系统的任意文件。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
- n/a n/a -

II. Public POCs for CVE-2019-9892

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III. Intelligence Information for CVE-2019-9892

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Mailing List Discussions for CVE-2019-9892 (4)

Other References for CVE-2019-9892 (1)

Same Patch Batch · n/a · 2019-05-21 · 12 CVEs total

CVE-2019-10066 Open Ticket Request System 跨站脚本漏洞
CVE-2019-10067 Open Ticket Request System 跨站脚本漏洞
CVE-2019-6513 WSO2 API Manager 代码问题漏洞
CVE-2019-12270 OpenText Brava! 授权问题漏洞
CVE-2019-12269 Enigmail 数据伪造问题漏洞
CVE-2019-12189 ZOHO ManageEngine ServiceDesk Plus 跨站脚本漏洞
CVE-2019-12190 CentOS Web Panel 跨站脚本漏洞
CVE-2019-12252 ZOHO ManageEngine ServiceDesk Plus 权限许可和访问控制问题漏洞
CVE-2019-12253 my little forum 跨站请求伪造漏洞
CVE-2019-12251 UCMS SQL注入漏洞
CVE-2019-12250 IdentityServer IdentityServer4 跨站脚本漏洞

IV. Related Vulnerabilities

Same product: n/a
Same vendor: n/a

V. Comments for CVE-2019-9892

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