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CVE-2024-13606— JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory

Quick assessment

Affected
rabilal JS Help Desk – AI-Powered Support & Ticketing System
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

WordPress和WordPress plugin都是WordPress基金会的产品。WordPress是一套使用PHP语言开发的博客平台。该平台支持在PHP和MySQL的服务器上架设个人博客网站。WordPress plugin是一个应用插件。 WordPress plugin JS Help Desk 2.8.8版本及之前版本存在信息泄露漏洞，该漏洞源于jssupportticketdata目录不安全存储数据。攻击者利用该漏洞可以提取支持票证中的文件附件。

CVSS 7.5 · High EPSS 0.43% · P35
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I. Basic Information for CVE-2024-13606

Vulnerability Information
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Vulnerability Title
JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory
Source: CVE Program / CVE List V5
Vulnerability Description
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
信息暴露
Source: CVE Program / CVE List V5
Vulnerability Title
WordPress plugin JS Help Desk 信息泄露漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
WordPress和WordPress plugin都是WordPress基金会的产品。WordPress是一套使用PHP语言开发的博客平台。该平台支持在PHP和MySQL的服务器上架设个人博客网站。WordPress plugin是一个应用插件。 WordPress plugin JS Help Desk 2.8.8版本及之前版本存在信息泄露漏洞，该漏洞源于jssupportticketdata目录不安全存储数据。攻击者利用该漏洞可以提取支持票证中的文件附件。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
rabilal JS Help Desk – The Ultimate Help Desk & Support Plugin * ~ 2.8.8 -

II. Public POCs for CVE-2024-13606

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III. Intelligence Information for CVE-2024-13606

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Patches & Fixes for CVE-2024-13606 (1)

Vendor Advisories for CVE-2024-13606 (1)

IV. Related Vulnerabilities

Same product: JS Help Desk – AI-Powered Support & Ticketing System
Same vendor: rabilal
Same weakness: CWE-200

V. Comments for CVE-2024-13606

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