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CVE-2025-10658— SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.7 - Authentication Bypass to Support Session Takeover

Quick assessment

Affected
psmplugins SupportCandy – Helpdesk & Customer Support Ticket System
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

WordPress和WordPress plugin都是WordPress基金会的产品。WordPress是一套使用PHP语言开发的博客平台。该平台具有在基于PHP和MySQL的服务器上架设个人博客网站的功能。WordPress plugin是一个应用插件。 WordPress plugin SupportCandy 3.3.7及之前版本存在安全漏洞，该漏洞源于缺少OTP验证速率限制，可能导致未经验证的攻击者通过暴力破解6位OTP代码绕过身份验证并获得未经授权的访问。

CVSS 6.5 · Medium EPSS 0.34% · P26
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I. Basic Information for CVE-2025-10658

Vulnerability Information
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Vulnerability Title
SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.7 - Authentication Bypass to Support Session Takeover
Source: CVE Program / CVE List V5
Vulnerability Description
The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
过多认证尝试的限制不恰当
Source: CVE Program / CVE List V5
Vulnerability Title
WordPress plugin SupportCandy 安全漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
WordPress和WordPress plugin都是WordPress基金会的产品。WordPress是一套使用PHP语言开发的博客平台。该平台具有在基于PHP和MySQL的服务器上架设个人博客网站的功能。WordPress plugin是一个应用插件。 WordPress plugin SupportCandy 3.3.7及之前版本存在安全漏洞，该漏洞源于缺少OTP验证速率限制，可能导致未经验证的攻击者通过暴力破解6位OTP代码绕过身份验证并获得未经授权的访问。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
psmplugins SupportCandy – Helpdesk & Customer Support Ticket System * ~ 3.3.7 -

II. Public POCs for CVE-2025-10658

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III. Intelligence Information for CVE-2025-10658

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IV. Related Vulnerabilities

Same product: SupportCandy – Helpdesk & Customer Support Ticket System
Same vendor: psmplugins
Same weakness: CWE-307

V. Comments for CVE-2025-10658

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