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CVE-2025-13534— ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action

Quick assessment

Affected
elextensions ELEX WordPress HelpDesk & Customer Ticketing System
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

WordPress和WordPress plugin都是WordPress基金会的产品。WordPress是一套使用PHP语言开发的博客平台。该平台具有在基于PHP和MySQL的服务器上架设个人博客网站的功能。WordPress plugin是一个应用插件。 WordPress plugin ELEX WordPress HelpDesk 3.3.2及之前版本存在安全漏洞，该漏洞源于缺少授权检查，可能导致权限提升。

CVSS 6.3 · Medium EPSS 0.27% · P18
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I. Basic Information for CVE-2025-13534

Vulnerability Information
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Vulnerability Title
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action
Source: CVE Program / CVE List V5
Vulnerability Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L
Source: CVE Program / CVE List V5
Vulnerability Type
特权管理不恰当
Source: CVE Program / CVE List V5
Vulnerability Title
WordPress plugin ELEX WordPress HelpDesk 安全漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
WordPress和WordPress plugin都是WordPress基金会的产品。WordPress是一套使用PHP语言开发的博客平台。该平台具有在基于PHP和MySQL的服务器上架设个人博客网站的功能。WordPress plugin是一个应用插件。 WordPress plugin ELEX WordPress HelpDesk 3.3.2及之前版本存在安全漏洞，该漏洞源于缺少授权检查，可能导致权限提升。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
elextensions ELEX WordPress HelpDesk & Customer Ticketing System * ~ 3.3.2 -

II. Public POCs for CVE-2025-13534

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III. Intelligence Information for CVE-2025-13534

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Vendor Advisories for CVE-2025-13534 (1)

IV. Related Vulnerabilities

Same product: ELEX WordPress HelpDesk & Customer Ticketing System
Same vendor: elextensions
Same weakness: CWE-269

V. Comments for CVE-2025-13534

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