CVE-2025-2493— Path Traversal vulnerability in Softdial Contact Center
Quick assessment
Affected
Sytel Ltd Softdial Contact Center
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.
Sytel Softdial Contact Center（Sytel SCC）是Sytel公司的一个云联络中心软件。 Sytel Softdial Contact Center（Sytel SCC）存在路径遍历漏洞，该漏洞源于/softdial/scheduler/load.php端点id参数路径遍历，可能导致未经授权的访问。
Possible ATT&CK Techniques 1 AI
T1083 · File and Directory Discovery
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I. Basic Information for CVE-2025-2493
Vulnerability Information
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Vulnerability Title
Path Traversal vulnerability in Softdial Contact Center
Source: CVE Program / CVE List V5
Vulnerability Description
Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N
Source: CVE Program / CVE List V5
Vulnerability Type
对路径名的限制不恰当(路径遍历)
Source: CVE Program / CVE List V5
Vulnerability Title
Sytel Softdial Contact Center（Sytel SCC） 路径遍历漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
Sytel Softdial Contact Center（Sytel SCC）是Sytel公司的一个云联络中心软件。 Sytel Softdial Contact Center（Sytel SCC）存在路径遍历漏洞，该漏洞源于/softdial/scheduler/load.php端点id参数路径遍历，可能导致未经授权的访问。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)
Affected Products
| Vendor | Product | Affected Versions | CPE | Subscribe |
|---|---|---|---|---|
| Sytel Ltd | Softdial Contact Center | all versions | - |
|
II. Public POCs for CVE-2025-2493
| # | POC Description | Source Link | Shenlong Link |
|---|
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Vendor Advisories for CVE-2025-2493 (1)
Same Patch Batch · Sytel Ltd · 2025-03-18 · 3 CVEs total
| CVE-2025-2494 | Unrestricted file upload vulnerability in Softdial Contact Center | |
| CVE-2025-2495 | Stored Cross-Site Scripting (XSS) vulnerability in Softdial Contact Center |
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V. Comments for CVE-2025-2493
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