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CVE-2026-20314— Cisco Packaged Contact Center Enterprise & Cisco Unified Contact Center Enterprise Server-Side Request Forgery Vulnerability

Quick assessment

Affected
Cisco Cisco Packaged Contact Center Enterprise
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

Cisco Packaged Contact Center是美国Cisco公司的一套联络中心解决方案。 Cisco Packaged Contact Center Enterprise和Cisco Unified Contact Center Enterprise存在服务端请求伪造漏洞，该漏洞源于对特定HTTP请求的输入验证不当，可能导致经过身份验证的远程攻击者通过受影响设备进行服务端请求伪造攻击，成功利用可发送源自受影响设备的任意网络请求。以下版本受到影响：Cisco Packaged Contact

CVSS 5.0 · Medium EPSS 0.44% · P36

Possible ATT&CK Techniques 1 AI

T1190 · Exploit Public-Facing Application

Affected Version Matrix 41

VendorProduct Version RangeStatus
Cisco Cisco Packaged Contact Center Enterprise 12.5(1) affected
11.0(1) affected
12.0(1) affected
11.0(2) affected
11.5(1) affected
10.5(1) affected
10.5(2) affected
11.6(2) affected
… +6 more rows
Cisco Cisco Unified Contact Center Enterprise 12.6(1)ES3 affected
12.6(1)ES1 affected
12.6(1) affected
12.6(1)ES2 affected
12.6(1)SecurityPatch affected
12.5(1)ES1 affected
12.5(1) affected
12.6(1)ES4 affected
… +19 more rows
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I. Basic Information for CVE-2026-20314

Vulnerability Information
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Vulnerability Title
Cisco Packaged Contact Center Enterprise & Cisco Unified Contact Center Enterprise Server-Side Request Forgery Vulnerability
Source: CVE Program / CVE List V5
Vulnerability Description
A vulnerability in Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device. This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device. A successful exploit could allow the attacker to send arbitrary network requests that are sourced from the affected device. To exploit this vulnerability, the attacker must have valid user credentials on the affected device. 
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:N/I:L/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
服务端请求伪造(SSRF)
Source: CVE Program / CVE List V5
Vulnerability Title
Cisco Packaged Contact Center 服务端请求伪造漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
Cisco Packaged Contact Center是美国Cisco公司的一套联络中心解决方案。 Cisco Packaged Contact Center Enterprise和Cisco Unified Contact Center Enterprise存在服务端请求伪造漏洞，该漏洞源于对特定HTTP请求的输入验证不当，可能导致经过身份验证的远程攻击者通过受影响设备进行服务端请求伪造攻击，成功利用可发送源自受影响设备的任意网络请求。以下版本受到影响：Cisco Packaged Contact
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
Cisco Cisco Packaged Contact Center Enterprise 12.5(1) -
Cisco Cisco Unified Contact Center Enterprise 12.6(1)ES3 -

II. Public POCs for CVE-2026-20314

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III. Intelligence Information for CVE-2026-20314

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Vendor Advisories for CVE-2026-20314 (1)

Same Patch Batch · Cisco · 2026-08-19 · 15 CVEs total

CVE-2026-20030 10.0 CRITICAL Cisco Crosswork Security Hardening Release: August 2026
CVE-2026-20358 10.0 CRITICAL Cisco Crosswork Security Hardening Release: August 2026
CVE-2026-20357 10.0 CRITICAL Cisco Crosswork Security Hardening Release: August 2026
CVE-2026-20317 10.0 CRITICAL Cisco Secure Workload Software Security Hardening Release August 2026 - Improper Authentic
CVE-2026-20315 10.0 CRITICAL Cisco Secure Workload Software Security Hardening Release August 2026 - Improper Access Co
CVE-2026-20231 9.9 CRITICAL Cisco Secure Workload Software Security Hardening Release August 2026 - Improper Neutraliz
CVE-2026-20359 9.9 CRITICAL Cisco Crosswork Security Hardening Release: August 2026
CVE-2026-20318 9.6 CRITICAL Cisco Secure Workload Software Security Hardening Release August 2026 - Improper Input Val
CVE-2026-20319 7.5 HIGH Cisco Secure Workload Software Security Hardening Release August 2026 - Buffer Management
CVE-2026-20320 7.5 HIGH Cisco BroadWorks 输入验证错误漏洞
CVE-2026-20327 6.5 MEDIUM Cisco Unified Intelligence Center SQL Injection Vulnerability
CVE-2026-20302 6.1 MEDIUM Cisco RoomOS Stack Overflow Vulnerability
CVE-2026-20232 5.4 MEDIUM Cisco Industrial Ethernet 1000 Series Switches Stored Cross-Site Scripting Vulnerability
CVE-2026-20177 5.3 MEDIUM Cisco Industrial Ethernet 1000 Series Switches Denial of Service Vulnerability

IV. Related Vulnerabilities

Same product: Cisco Packaged Contact Center Enterprise
Same vendor: Cisco
Same weakness: CWE-918

V. Comments for CVE-2026-20314

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