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CVE-2026-32752— FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages

Quick assessment

Affected
freescout-help-desk freescout
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

FreeScout是FreeScout公司的一个使用 PHP（Laravel 框架）构建的超轻量级且功能强大的免费开源帮助台和共享收件箱。 FreeScout 1.8.208及之前版本存在访问控制错误漏洞，该漏洞源于访问控制存在缺陷，可能导致任何经过身份验证的用户读取和修改所有客户创建的线程消息。

EPSS 0.43% · P36
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I. Basic Information for CVE-2026-32752

Vulnerability Information
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Vulnerability Title
FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages
Source: CVE Program / CVE List V5
Vulnerability Description
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
访问控制不恰当
Source: CVE Program / CVE List V5
Vulnerability Title
FreeScout 访问控制错误漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
FreeScout是FreeScout公司的一个使用 PHP（Laravel 框架）构建的超轻量级且功能强大的免费开源帮助台和共享收件箱。 FreeScout 1.8.208及之前版本存在访问控制错误漏洞，该漏洞源于访问控制存在缺陷，可能导致任何经过身份验证的用户读取和修改所有客户创建的线程消息。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
freescout-help-desk freescout < 1.8.209 -

II. Public POCs for CVE-2026-32752

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III. Intelligence Information for CVE-2026-32752

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Patches & Fixes for CVE-2026-32752 (2)

Vendor Advisories for CVE-2026-32752 (1)

Same Patch Batch · freescout-help-desk · 2026-03-19 · 3 CVEs total

CVE-2026-32754 9.3 CRITICAL FreeScout: Stored XSS via Unescaped Email Template Rendering ({!! $thread->body !!})
CVE-2026-32753 FreeScout: Stored XSS through SVG file upload with filter bypass

IV. Related Vulnerabilities

Same product: freescout
Same vendor: freescout-help-desk
Same weakness: CWE-284

V. Comments for CVE-2026-32752

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