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CVE-2026-72554— Ladybird Web Solution Faveo Helpdesk - Broken Access Control

Quick assessment

Affected
Ladybird Web Solution Faveo Helpdesk
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

Ladybird Web Solution Faveo Helpdesk是Ladybird Web Solution公司开源的一款客服工单管理系统。 Ladybird Web Solution Faveo Helpdesk 2.0.3及之前版本存在权限许可和访问控制问题漏洞，该漏洞源于访问控制失效，API仅验证请求工单的存在性而未验证所有权，导致任何经过身份验证的用户可访问任意工单线程，包括包含敏感信息的内部代理注释。

CVSS 6.5 · Medium EPSS 0.37% · P29

Possible ATT&CK Techniques 2 AI

T1530 · Data from Cloud Storage T1530.001

Affected Version Matrix 1

VendorProduct Version RangeStatus
Ladybird Web Solution Faveo Helpdesk ≤ 2.0.3 affected
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I. Basic Information for CVE-2026-72554

Vulnerability Information
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Vulnerability Title
Ladybird Web Solution Faveo Helpdesk - Broken Access Control
Source: CVE Program / CVE List V5
Vulnerability Description
A broken access control vulnerability in Ladybird Web Solution Faveo Helpdesk 2.0.3 allows any self-registered customer to read ticket conversations belonging to other customers via the v1 REST API. The API verifies the existence of the requested ticket but not ownership, enabling any authenticated user to access arbitrary ticket threads including internal agent notes containing sensitive information.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
访问控制不恰当
Source: CVE Program / CVE List V5
Vulnerability Title
Ladybird Web Solution Faveo Helpdesk 权限许可和访问控制问题漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
Ladybird Web Solution Faveo Helpdesk是Ladybird Web Solution公司开源的一款客服工单管理系统。 Ladybird Web Solution Faveo Helpdesk 2.0.3及之前版本存在权限许可和访问控制问题漏洞，该漏洞源于访问控制失效，API仅验证请求工单的存在性而未验证所有权，导致任何经过身份验证的用户可访问任意工单线程，包括包含敏感信息的内部代理注释。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
Ladybird Web Solution Faveo Helpdesk 0 ~ 2.0.3 -

II. Public POCs for CVE-2026-72554

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III. Intelligence Information for CVE-2026-72554

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Vendor Pages for CVE-2026-72554 (1)

IV. Related Vulnerabilities

Same product: Faveo Helpdesk
Same weakness: CWE-284

V. Comments for CVE-2026-72554

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