SolarWinds Web Help Desk 2026.2.1 Security Configuration Audit and Hardening Guide

Vulnerability Overview The SolarWinds Web Help Desk version 2026.2.1 contains security configuration issues that may allow unauthorized users to access or operate the application. Specifically: 1. SSL/TLS encryption not enabled: Communication between the server and external resources is unencrypted, potentially leading to data leakage. 2. Unnecessary ports, protocols, and services not disabled: This increases the attack surface. 3. Logging not configured: Effective monitoring and response to security incidents are not possible. 4. Email options not configured: Accounts may be created with unrecognized or unknown senders, increasing phishing risks. 5. Authentication settings not configured: This may allow unauthorized personnel to access the application. 6. Technical and administrator passwords not updated: The use of weak passwords or passwords containing personal information makes them easy to crack. 7. Technical permissions not defined: This may lead to privilege abuse. 8. Additional applications not prevented from running on the Apache Tomcat instance: This may introduce additional security risks. 9. Virtual Private Network (VPN) not configured: Unauthorized users may access the application via VPN. 10. Single Sign-On (SSO) not configured: This may lead to authentication issues. 11. OpenSSL version not updated: Known vulnerabilities may lead to security risks. 12. OpenSSL cipher suites not updated: This may result in insufficient encryption strength. 13. OpenSSL certificates not updated: This may lead to expired or tampered certificates. 14. OpenSSL configuration not updated: This may lead to configuration errors. 15. OpenSSL logging not updated: Effective monitoring and response to security incidents are not possible. 16. OpenSSL email options not updated: Accounts may be created with unrecognized or unknown senders, increasing phishing risks. 17. OpenSSL authentication settings not updated: This may allow unauthorized personnel to access the application. 18. OpenSSL password policy not updated: The use of weak passwords or passwords containing personal information makes them easy to crack. 19. OpenSSL permission management not updated: This may lead to privilege abuse. 20. OpenSSL application management not updated: This may introduce additional security risks. 21. OpenSSL network configuration not updated: Unauthorized users may access the application via VPN. 22. OpenSSL single sign-on (SSO) configuration not updated: This may lead to authentication issues. 23. OpenSSL cipher suite configuration not updated: This may result in insufficient encryption strength. 24. OpenSSL certificate configuration not updated: This may lead to expired or tampered certificates. 25. OpenSSL logging configuration not updated: Effective monitoring and response to security incidents are not possible. 26. OpenSSL email options configuration not updated: Accounts may be created with unrecognized or unknown senders, increasing phishing risks. 27. OpenSSL authentication settings configuration not updated: This may allow unauthorized personnel to access the application. 28. OpenSSL password policy configuration not updated: The use of weak passwords or passwords containing personal information makes them easy to crack. 29. OpenSSL permission management configuration not updated: This may lead to privilege abuse. 30. OpenSSL application management configuration not updated: This may introduce additional security risks. 31. OpenSSL network configuration configuration not updated: Unauthorized users may access the application via VPN. 32. OpenSSL single sign-on configuration configuration not updated: This may lead to authentication issues. Scope of Impact All users using SolarWinds Web Help Desk version 2026.2.1 All users connected to PostgreSQL, SQL Server, or MySQL databases Remediation Measures 1. Enable SSL/TLS encryption: Ensure encryption of communication between the server and external resources. 2. Disable unnecessary ports, protocols, and services: Reduce the attack surface. 3. Configure logging: Effectively monitor and respond to security incidents. 4. Configure email options: Prevent the creation of accounts with unrecognized or unknown senders. 5. Configure authentication settings: Ensure that only authorized personnel can access the application. 6. Update technical and administrator passwords: Use strong passwords and avoid using personal information. 7. Define technical permissions: Define technical permissions based on approved access rights. 8. Do not run additional applications in the Apache Tomcat instance: Reduce security risks. 9. Configure Virtual Private Network (VPN): Ensure that only authorized users access the application via VPN. 10. Configure Single Sign-On (SSO): Ensure authentication security. 11. Update OpenSSL version: Use the latest version to fix known vulnerabilities. 12. Update OpenSSL cipher suites: Use the latest cipher suites to ensure encryption strength. 13. Update OpenSSL certificates: Us

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SolarWinds Web Help Desk 2026.2.1 Security Configuration Audit and Hardening Guide