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I. Basic Information for CVE-2025-54366
Vulnerability Information

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Vulnerability Title
FreeScout's deserialization of untrusted data leads to Remote Code Execution
Source: NVD (National Vulnerability Database)
Vulnerability Description
FreeScout is a lightweight free open source help desk and shared inbox built with PHP (Laravel framework). In versions 1.8.185 and below, there is a critical deserialization vulnerability in the /conversation/ajax endpoint that allows authenticated users with knowledge of the APP_KEY to achieve remote code execution. The vulnerability occurs when the application processes the attachments_all and attachments POST parameters through the insecure Helper::decrypt() function, which performs unsafe deserialization of user-controlled data without proper validation. This flaw enables attackers to create arbitrary objects and manipulate their properties, leading to complete compromise of the web application. This is fixed in version 1.8.186.
Source: NVD (National Vulnerability Database)
CVSS Information
N/A
Source: NVD (National Vulnerability Database)
Vulnerability Type
可信数据的反序列化
Source: NVD (National Vulnerability Database)
Vulnerability Title
FreeScout 代码问题漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
FreeScout是FreeScout公司的一个使用 PHP(Laravel 框架)构建的超轻量级且功能强大的免费开源帮助台和共享收件箱。 FreeScout 1.8.185及之前版本存在代码问题漏洞,该漏洞源于不安全反序列化,可能导致远程代码执行。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)
Affected Products
VendorProductAffected VersionsCPESubscribe
freescout-help-deskfreescout < 1.8.186 -
II. Public POCs for CVE-2025-54366
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III. Intelligence Information for CVE-2025-54366
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