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CVE-2026-4654— Awesome Support <= 6.3.7 - Authenticated (Subscriber+) Insecure Direct Object Reference to Unauthorized Ticket Reply Access via 'ticket_id' Parameter

Quick assessment

Affected
awesomesupport Awesome Support – WordPress HelpDesk & Support Plugin
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

WordPress和WordPress plugin都是WordPress基金会的产品。WordPress是一套使用PHP语言开发的博客平台。该平台具有在基于PHP和MySQL的服务器上架设个人博客网站的功能。WordPress plugin是一个应用插件。 WordPress plugin Awesome Support – WordPress HelpDesk & Support Plugin 6.3.7及之前版本存在安全漏洞，该漏洞源于未验证用户对特定工单的查看权限，可能导致不安全的直接对象引用攻击

CVSS 5.3 · Medium EPSS 0.44% · P36

Possible ATT&CK Techniques 1 AI

T1530 · Data from Cloud Storage
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I. Basic Information for CVE-2026-4654

Vulnerability Information
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Vulnerability Title
Awesome Support <= 6.3.7 - Authenticated (Subscriber+) Insecure Direct Object Reference to Unauthorized Ticket Reply Access via 'ticket_id' Parameter
Source: CVE Program / CVE List V5
Vulnerability Description
The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
通过用户控制密钥绕过授权机制
Source: CVE Program / CVE List V5
Vulnerability Title
WordPress plugin Awesome Support – WordPress HelpDesk & Support Plugin 安全漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
WordPress和WordPress plugin都是WordPress基金会的产品。WordPress是一套使用PHP语言开发的博客平台。该平台具有在基于PHP和MySQL的服务器上架设个人博客网站的功能。WordPress plugin是一个应用插件。 WordPress plugin Awesome Support – WordPress HelpDesk & Support Plugin 6.3.7及之前版本存在安全漏洞，该漏洞源于未验证用户对特定工单的查看权限，可能导致不安全的直接对象引用攻击
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
awesomesupport Awesome Support – WordPress HelpDesk & Support Plugin 0 ~ 6.3.7 -

II. Public POCs for CVE-2026-4654

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III. Intelligence Information for CVE-2026-4654

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Vendor Advisories for CVE-2026-4654 (1)

IV. Related Vulnerabilities

Same product: Awesome Support – WordPress HelpDesk & Support Plugin
Same vendor: awesomesupport
Same weakness: CWE-639

V. Comments for CVE-2026-4654

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