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CVE-2020-1774— Information disclosure

Quick assessment

Affected
OTRS AG ((OTRS)) Community Edition
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

OTRS Open Ticket Request System（OTRS）是德国OTRS公司的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 Open Ticket Request System中存在安全漏洞，该漏洞源于在下载PGP或S/MIME密钥/证书时，导出的公钥和私钥文件名称相同，用户可能会将其混淆，将私钥发送给第三方。攻击者可利用该漏洞获取信息。以下产品及版本受到影响：OTRS 7.0.16及之前

CVSS 4.5 · Medium EPSS 0.82% · P56

Possible ATT&CK Techniques 1 AI

T1530 · Data from Cloud Storage
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I. Basic Information for CVE-2020-1774

Vulnerability Information
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Vulnerability Title
Information disclosure
Source: CVE Program / CVE List V5
Vulnerability Description
When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
通过发送数据的信息暴露
Source: CVE Program / CVE List V5
Vulnerability Title
OTRS Open Ticket Request System 安全漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
OTRS Open Ticket Request System（OTRS）是德国OTRS公司的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 Open Ticket Request System中存在安全漏洞，该漏洞源于在下载PGP或S/MIME密钥/证书时，导出的公钥和私钥文件名称相同，用户可能会将其混淆，将私钥发送给第三方。攻击者可利用该漏洞获取信息。以下产品及版本受到影响：OTRS 7.0.16及之前
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
OTRS AG ((OTRS)) Community Edition 6.0.x <= 6.0.27 -
OTRS AG OTRS 7.0.x <= 7.0.16 -

II. Public POCs for CVE-2020-1774

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III. Intelligence Information for CVE-2020-1774

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Mailing List Discussions for CVE-2020-1774 (2)

Other References for CVE-2020-1774 (1)

IV. Related Vulnerabilities

Same product: ((OTRS)) Community Edition
Same vendor: OTRS AG
Same weakness: CWE-201

V. Comments for CVE-2020-1774

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