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CVE-2020-1775— Information disclosure in external interface

Quick assessment

Affected
OTRS AG OTRS
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

Open-source Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 8.0.3及之前版本和7.0.17及之前版本中存在信息泄露漏洞。该漏洞源于网络系统或产品在运行过程中存在配置等错误。未授权的攻击者可利用漏洞获取受影响组件敏感信息。

CVSS 3.5 · Low EPSS 0.83% · P55

Possible ATT&CK Techniques 1 AI

T1530 · Data from Cloud Storage
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I. Basic Information for CVE-2020-1775

Vulnerability Information
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Vulnerability Title
Information disclosure in external interface
Source: CVE Program / CVE List V5
Vulnerability Description
BCC recipients in mails sent from OTRS are visible in article detail on external interface. This issue affects OTRS: 8.0.3 and prior versions, 7.0.17 and prior versions.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
信息暴露
Source: CVE Program / CVE List V5
Vulnerability Title
Open-source Ticket Request System 信息泄露漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
Open-source Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 8.0.3及之前版本和7.0.17及之前版本中存在信息泄露漏洞。该漏洞源于网络系统或产品在运行过程中存在配置等错误。未授权的攻击者可利用漏洞获取受影响组件敏感信息。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
OTRS AG OTRS 7.0.x ~ 7.0.17 -

II. Public POCs for CVE-2020-1775

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III. Intelligence Information for CVE-2020-1775

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Other References for CVE-2020-1775 (1)

IV. Related Vulnerabilities

Same product: OTRS
Same vendor: OTRS AG
Same weakness: CWE-200

V. Comments for CVE-2020-1775

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