Goal Reached Thanks to every supporter — we hit 100%!

Goal: 1000 CNY · Raised: 1359 CNY

100%
Buy Us a Coffee

CVE-2020-1776— Invalidating or changing user does not invalidate session

Quick assessment

Affected
OTRS AG ((OTRS)) Community Edition
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

Open-source Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 6.0.28及之前版本（社区版）、7.0.18及之前版本和8.0.4及之前版本存在代码问题漏洞。该漏洞源于网络系统或产品的代码开发过程中存在设计或实现不当的问题。

CVSS 3.5 · Low EPSS 0.92% · P59

Possible ATT&CK Techniques 1 AI

T1078 · Valid Accounts
Get alerts for future matching vulnerabilities Log in to subscribe

I. Basic Information for CVE-2020-1776

Vulnerability Information
Have questions about the vulnerability? See if Shenlong's analysis helps!
View Shenlong Deep Dive ↗

Although we use advanced large model technology, its output may still contain inaccurate or outdated information.Shenlong tries to ensure data accuracy, but please verify and judge based on the actual situation.

Vulnerability Title
Invalidating or changing user does not invalidate session
Source: CVE Program / CVE List V5
Vulnerability Description
When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
不充分的会话过期机制
Source: CVE Program / CVE List V5
Vulnerability Title
Open-source Ticket Request System 代码问题漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
Open-source Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS 6.0.28及之前版本（社区版）、7.0.18及之前版本和8.0.4及之前版本存在代码问题漏洞。该漏洞源于网络系统或产品的代码开发过程中存在设计或实现不当的问题。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
OTRS AG ((OTRS)) Community Edition 6.0.x ~ 6.0.28 -
OTRS AG OTRS 7.0.x ~ 7.0.18 -

II. Public POCs for CVE-2020-1776

# POC Description Source Link Shenlong Link
AI-Generated POC Premium

No public POC found.

Login to generate AI POC

III. Intelligence Information for CVE-2020-1776

请登录查看更多情报信息。

Mailing List Discussions for CVE-2020-1776 (1)

Other References for CVE-2020-1776 (1)

IV. Related Vulnerabilities

Same product: ((OTRS)) Community Edition
Same vendor: OTRS AG
Same weakness: CWE-613

V. Comments for CVE-2020-1776

No comments yet

Leave a comment