Goal Reached Thanks to every supporter — we hit 100%!

Goal: 1000 CNY · Raised: 1336 CNY

100%
Buy Us a Coffee

CVE-2020-1777— Agent names disclosed in chat feature

Quick assessment

Affected
OTRS AG OTRS
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

OTRS ITSM是德国OTRS集团的一套IT服务管理组织的基础解决方案。该方案以ITIL最佳实践为基础，提供请求和故障管理、问题管理、变更管理和发布管理的管理工具。 OTRS 存在安全漏洞，攻击者可利用该漏洞可以通过OTRS的聊天会话代理名称绕过对数据的访问限制，以获取敏感信息。

CVSS 4.3 · Medium EPSS 0.84% · P55

Possible ATT&CK Techniques 1 AI

T1005 · Data from Local System
Get alerts for future matching vulnerabilities Log in to subscribe

I. Basic Information for CVE-2020-1777

Vulnerability Information
Have questions about the vulnerability? See if Shenlong's analysis helps!
View Shenlong Deep Dive ↗

Although we use advanced large model technology, its output may still contain inaccurate or outdated information.Shenlong tries to ensure data accuracy, but please verify and judge based on the actual situation.

Vulnerability Title
Agent names disclosed in chat feature
Source: CVE Program / CVE List V5
Vulnerability Description
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
信息暴露
Source: CVE Program / CVE List V5
Vulnerability Title
OTRS ITSM 信息泄露漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
OTRS ITSM是德国OTRS集团的一套IT服务管理组织的基础解决方案。该方案以ITIL最佳实践为基础，提供请求和故障管理、问题管理、变更管理和发布管理的管理工具。 OTRS 存在安全漏洞，攻击者可利用该漏洞可以通过OTRS的聊天会话代理名称绕过对数据的访问限制，以获取敏感信息。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
OTRS AG OTRS 7.0.x ~ 7.0.21 -

II. Public POCs for CVE-2020-1777

# POC Description Source Link Shenlong Link
AI-Generated POC Premium

No public POC found.

Login to generate AI POC

III. Intelligence Information for CVE-2020-1777

请登录查看更多情报信息。

Other References for CVE-2020-1777 (1)

IV. Related Vulnerabilities

Same product: OTRS
Same vendor: OTRS AG
Same weakness: CWE-200

V. Comments for CVE-2020-1777

No comments yet

Leave a comment