Vulnerability Information
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Vulnerability Title
Agent names disclosed in chat feature
Vulnerability Description
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N
Vulnerability Type
信息暴露
Vulnerability Title
OTRS ITSM 信息泄露漏洞
Vulnerability Description
OTRS ITSM是德国OTRS集团的一套IT服务管理组织的基础解决方案。该方案以ITIL最佳实践为基础，提供请求和故障管理、问题管理、变更管理和发布管理的管理工具。 OTRS 存在安全漏洞，攻击者可利用该漏洞可以通过OTRS的聊天会话代理名称绕过对数据的访问限制，以获取敏感信息。
CVSS Information
N/A
Vulnerability Type
N/A