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CVE-2021-36097— Agents are able to lock the ticket without the "Owner" permission

Quick assessment

Affected
OTRS AG OTRS
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

OTRS是德国 （OTRS）公司的一个应用软件。一个服务管理软件。 OTRS 中存在授权问题漏洞，该漏洞源于产品允许在没有Owner权限的情况下锁定资源并可将其移动到具有rw权限的队列进行完全控制。以下产品及版本受到影响：OTRS AG OTRS 8.0.0 至 8.0.16 版本。

CVSS 3.5 · Low EPSS 0.52% · P42
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I. Basic Information for CVE-2021-36097

Vulnerability Information
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Vulnerability Title
Agents are able to lock the ticket without the "Owner" permission
Source: CVE Program / CVE List V5
Vulnerability Description
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
特权授予不正确
Source: CVE Program / CVE List V5
Vulnerability Title
OTRS 授权问题漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
OTRS是德国 （OTRS）公司的一个应用软件。一个服务管理软件。 OTRS 中存在授权问题漏洞，该漏洞源于产品允许在没有Owner权限的情况下锁定资源并可将其移动到具有rw权限的队列进行完全控制。以下产品及版本受到影响：OTRS AG OTRS 8.0.0 至 8.0.16 版本。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
OTRS AG OTRS 8.0.x ~ 8.0.16 -

II. Public POCs for CVE-2021-36097

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III. Intelligence Information for CVE-2021-36097

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Other References for CVE-2021-36097 (1)

IV. Related Vulnerabilities

Same product: OTRS
Same vendor: OTRS AG
Same weakness: CWE-266

V. Comments for CVE-2021-36097

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