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CVE-2021-36100— Authenticated remote code execution

Quick assessment

Affected
OTRS AG OTRS
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

OTRS是德国 （OTRS）公司的一个应用软件。一个服务管理软件。 OTRS 存在操作系统命令注入漏洞，该漏洞源于系统配置中针对特制的字符串缺少过滤和转义。攻击者利用该漏洞可以执行任意系统命令。

CVSS 6.4 · Medium EPSS 1.35% · P69

Possible ATT&CK Techniques 1 AI

T1190 · Exploit Public-Facing Application
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I. Basic Information for CVE-2021-36100

Vulnerability Information
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Vulnerability Title
Authenticated remote code execution
Source: CVE Program / CVE List V5
Vulnerability Description
Specially crafted string in OTRS system configuration can allow the execution of any system command.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:H/PR:H/UI:R/S:U/C:H/I:H/A:H
Source: CVE Program / CVE List V5
Vulnerability Type
N/A
Source: CVE Program / CVE List V5
Vulnerability Title
OTRS 操作系统命令注入漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
OTRS是德国 （OTRS）公司的一个应用软件。一个服务管理软件。 OTRS 存在操作系统命令注入漏洞，该漏洞源于系统配置中针对特制的字符串缺少过滤和转义。攻击者利用该漏洞可以执行任意系统命令。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
OTRS AG OTRS 8.0.x ~ 8.0.19 -
OTRS AG SystemMonitoring 7.0.x ~ 7.0.18 -
OTRS AG OTRSSTORM 7.0.x ~ 7.0.27 -
OTRS AG ((OTRS)) Community Edition 6.0.1 ~ 6.0.x* -

II. Public POCs for CVE-2021-36100

# POC Description Source Link Shenlong Link
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III. Intelligence Information for CVE-2021-36100

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Mailing List Discussions for CVE-2021-36100 (1)

Other References for CVE-2021-36100 (1)

Same Patch Batch · OTRS AG · 2022-03-21 · 3 CVEs total

CVE-2022-1004 4.3 MEDIUM Information disclosure in the External Interface
CVE-2022-0475 3.5 LOW Possible XSS attack via translation

IV. Related Vulnerabilities

Same product: OTRS
Same vendor: OTRS AG

V. Comments for CVE-2021-36100

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