CVE-2023-38058— Tickets can be moved without permissions
Quick assessment
Affected
OTRS AG OTRS
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.
OTRS是德国OTRS公司的一个应用软件。一个服务管理软件。 OTRS 8.0.35之前的8.0.X版本存在安全漏洞，该漏洞源于移动操作中的权限检查不正确，允许任何经过代理身份验证的攻击者在未经所需许可的情况下执行票证移动。
Possible ATT&CK Techniques 2 AI
T1068 · Exploitation for Privilege Escalation T1548 · Abuse Elevation Control Mechanism
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I. Basic Information for CVE-2023-38058
Vulnerability Information
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Vulnerability Title
Tickets can be moved without permissions
Source: CVE Program / CVE List V5
Vulnerability Description
An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.
This issue affects OTRS: from 8.0.X before 8.0.35.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
特权管理不恰当
Source: CVE Program / CVE List V5
Vulnerability Title
OTRS 安全漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
OTRS是德国OTRS公司的一个应用软件。一个服务管理软件。 OTRS 8.0.35之前的8.0.X版本存在安全漏洞，该漏洞源于移动操作中的权限检查不正确，允许任何经过代理身份验证的攻击者在未经所需许可的情况下执行票证移动。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)
Affected Products
II. Public POCs for CVE-2023-38058
| # | POC Description | Source Link | Shenlong Link |
|---|
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Other References for CVE-2023-38058 (1)
Same Patch Batch · OTRS AG · 2023-07-24 · 4 CVEs total
| CVE-2023-38056 | 7.2 HIGH | Code execution via System Configuration |
| CVE-2023-38060 | 6.3 MEDIUM | Host header injection by attachments in web service |
| CVE-2023-38057 | 4.1 MEDIUM | XSS stored in survey answers |
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Same vendor: OTRS AG
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CVE-2026-48187
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Same weakness: CWE-269
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V. Comments for CVE-2023-38058
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