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CVE-2023-5421— Possible XSS execution in customer information

Quick assessment

Affected
OTRS AG OTRS
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

OTRS是德国OTRS公司的一个应用软件。一个服务管理软件。 OTRS 7.0.47 之前、 8.0.37 之前版本、 OTRS Community Edition 6.0.X 到 6.0.34版本存在安全漏洞，该漏洞源于具有创建和更改客户用户数据权限的攻击者可能会操纵 CustomerID 字段来执行运行 JavaScript 代码。

CVSS 3.5 · Low EPSS 0.37% · P29

Possible ATT&CK Techniques 1 AI

T1059.007 · JavaScript
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I. Basic Information for CVE-2023-5421

Vulnerability Information
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Vulnerability Title
Possible XSS execution in customer information
Source: CVE Program / CVE List V5
Vulnerability Description
An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:A/AC:L/PR:H/UI:N/S:U/C:L/I:L/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
输入验证不恰当
Source: CVE Program / CVE List V5
Vulnerability Title
OTRS 跨站脚本漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
OTRS是德国OTRS公司的一个应用软件。一个服务管理软件。 OTRS 7.0.47 之前、 8.0.37 之前版本、 OTRS Community Edition 6.0.X 到 6.0.34版本存在安全漏洞，该漏洞源于具有创建和更改客户用户数据权限的攻击者可能会操纵 CustomerID 字段来执行运行 JavaScript 代码。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
OTRS AG OTRS 7.0.x ~ 7.0.47 -
OTRS AG ((OTRS)) Community Edition 6.0.x ~ 6.0.34 -

II. Public POCs for CVE-2023-5421

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III. Intelligence Information for CVE-2023-5421

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Other References for CVE-2023-5421 (1)

Same Patch Batch · OTRS AG · 2023-10-16 · 3 CVEs total

CVE-2023-5422 8.7 HIGH SSL Certificates are not checked for E-Mail Handling
CVE-2023-38059 5.3 MEDIUM External pictures can be loaded even if not allowed by configuration

IV. Related Vulnerabilities

Same product: OTRS
Same vendor: OTRS AG
Same weakness: CWE-20

V. Comments for CVE-2023-5421

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