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CVE-2024-6540— Information exlosure in external interface

Quick assessment

Affected
OTRS AG OTRS
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

OTRS是德国OTRS公司的一个应用软件。一个服务管理软件。 OTRS存在安全漏洞，该漏洞源于字段过滤不当，可能会允许授权用户下载包含其他客户工单信息的工单列表。

CVSS 5.7 · Medium EPSS 0.39% · P30

Possible ATT&CK Techniques 1 AI

T1530 · Data from Cloud Storage
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I. Basic Information for CVE-2024-6540

Vulnerability Information
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Vulnerability Title
Information exlosure in external interface
Source: CVE Program / CVE List V5
Vulnerability Description
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
特殊元素过滤不恰当
Source: CVE Program / CVE List V5
Vulnerability Title
OTRS 安全漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
OTRS是德国OTRS公司的一个应用软件。一个服务管理软件。 OTRS存在安全漏洞，该漏洞源于字段过滤不当，可能会允许授权用户下载包含其他客户工单信息的工单列表。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
OTRS AG OTRS 8.0.x -

II. Public POCs for CVE-2024-6540

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III. Intelligence Information for CVE-2024-6540

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Other References for CVE-2024-6540 (1)

IV. Related Vulnerabilities

Same product: OTRS
Same vendor: OTRS AG
Same weakness: CWE-790

V. Comments for CVE-2024-6540

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