CVE-2026-63204— Zammad: Authenticated agents can read AI summary error messages from inaccessible tickets
Quick assessment
Affected
zammad zammad
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.
Zammad 是一个基于 Web 的开源客服/客户支持系统。在 7.1.2 版本之前，拥有代理（agent）权限的已认证用户可以向工单摘要端点（ticket summarize endpoint）提供任意 AI 分析运行标识符（AI analytics run identifier），从而获取该运行中存储的 AI 提供商错误消息，即使该运行属于该代理无权访问的工单。该信息泄露仅限于提供商错误字符串，不会暴露工单内容。此问题已在 7.1.2 版本中得到修复。
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I. Basic Information for CVE-2026-63204
Vulnerability Information
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Vulnerability Title
Zammad: Authenticated agents can read AI summary error messages from inaccessible tickets
Source: CVE Program / CVE List V5
Vulnerability Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, an authenticated user with agent permissions can supply an arbitrary AI analytics run identifier to the ticket summarize endpoint and receive the AI provider error message stored for that run, even if the run belongs to a ticket the agent is not authorized to access. The disclosure is limited to the provider error string; ticket content is not exposed. This issue is fixed in version 7.1.2.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N
Source: CVE Program / CVE List V5
Vulnerability Type
通过用户控制密钥绕过授权机制
Source: CVE Program / CVE List V5
Affected Products
II. Public POCs for CVE-2026-63204
| # | POC Description | Source Link | Shenlong Link |
|---|
AI-Generated POC
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Other References for CVE-2026-63204 (2)
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https://github.com/zammad/zammad/security/advisories/GHSA-75j9-hpg4-j9f8 x_refsource_CONFIRM
Same Patch Batch · zammad · 2026-09-25 · 30 CVEs total
| CVE-2026-84458 | 9.1 CRITICAL | Zammad: Account takeover via unverified email matching during SSO auto-link |
| CVE-2026-61525 | 8.8 HIGH | Zammad: Arbitrary File Deletion via Unvalidated Session Identifier in Long Polling Control |
| CVE-2026-56733 | 8.7 HIGH | Zammad: Incorrect Authorization and Improper Privilege Management |
| CVE-2026-56725 | 8.7 HIGH | Zammad: Denial of Service via OTRS Import Controller |
| CVE-2026-84462 | 8.6 HIGH | Zammad: AI Agent template sanitizer bypass leads to remote code execution |
| CVE-2026-56731 | 8.4 HIGH | Zammad: Cross-Site Scripting in Ticket Notifications |
| CVE-2026-56724 | 7.1 HIGH | Zammad: Incorrect implementation of permission checks in the knowledge base module |
| CVE-2026-56723 | 7.1 HIGH | Zammad: Missing authorization on ticket attachment download |
| CVE-2026-56727 | 7.1 HIGH | Zammad: PGP signature spoofing via unvalidated verification return |
| CVE-2026-84465 | 7.1 HIGH | Zammad: S/MIME signature verification allows forged sender impersonation |
| CVE-2026-84464 | 7.1 HIGH | Zammad: IDOR in External Data Source rendering exposes ticket, user, group, and organizati |
| CVE-2026-84461 | 6.9 MEDIUM | Zammad: Missing rate limiting allows password brute-forcing during two-factor login |
| CVE-2026-63207 | 6.9 MEDIUM | Zammad: Sensitive Information Exposure in Integration Administration API |
| CVE-2026-84463 | 6.3 MEDIUM | Zammad: Stored HTML injection in Knowledge Base video widget enables forced session switch |
| CVE-2026-84460 | 5.3 MEDIUM | Zammad: Missing Authorization in TagsController#list Allows Cross-Object Tag Enumeration |
| CVE-2026-56728 | 5.3 MEDIUM | Zammad: Cross-User Taskbar Item Access Control Vulnerability |
| CVE-2026-56735 | 5.3 MEDIUM | Zammad: Improper neutralization of `srcset` attribute in IMG tags in Zammad |
| CVE-2026-56732 | 5.3 MEDIUM | Zammad: Malicious input in Ticket Body Enables Session Termination |
| CVE-2026-56734 | 5.3 MEDIUM | Zammad: Avatar Image URL Server-Side Request Forwarding |
| CVE-2026-63206 | 5.3 MEDIUM | Zammad: Remote image tracking bypass via shortened URL scheme |
Showing top 20 of 30 CVEs. View all on vendor page → →
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V. Comments for CVE-2026-63204
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