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CVE-2020-1765— Spoofing of From field in several screens

Quick assessment

Affected
OTRS AG ((OTRS)) Community Edition
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

OTRS Open-source Ticket Request System（OTRS）是德国OTRS公司的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 Open-source Ticket Request System 7.0.14之前的7.0.x版本、Open-source Ticket Request System（社区版）6.0.25之前的6.0.x版本和5.0.40之前的5.0.x版本中存在安全

CVSS 3.5 · Low EPSS 1.45% · P72

Possible ATT&CK Techniques 1 AI

T1557 · Adversary-in-the-Middle
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I. Basic Information for CVE-2020-1765

Vulnerability Information
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Vulnerability Title
Spoofing of From field in several screens
Source: CVE Program / CVE List V5
Vulnerability Description
An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
对假设不可变Web参数的外部可控制
Source: CVE Program / CVE List V5
Vulnerability Title
Open-source Ticket Request System 安全漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
OTRS Open-source Ticket Request System（OTRS）是德国OTRS公司的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 Open-source Ticket Request System 7.0.14之前的7.0.x版本、Open-source Ticket Request System（社区版）6.0.25之前的6.0.x版本和5.0.40之前的5.0.x版本中存在安全
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
OTRS AG ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions -
OTRS AG OTRS 7.0.x version 7.0.13 and prior versions -

II. Public POCs for CVE-2020-1765

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III. Intelligence Information for CVE-2020-1765

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Mailing List Discussions for CVE-2020-1765 (5)

Other References for CVE-2020-1765 (1)

Same Patch Batch · OTRS AG · 2020-01-10 · 3 CVEs total

CVE-2020-1767 3.5 LOW Possible to send drafted messages as wrong agent
CVE-2020-1766 2.0 LOW Improper handling of uploaded inline images

IV. Related Vulnerabilities

Same product: ((OTRS)) Community Edition
Same vendor: OTRS AG
Same weakness: CWE-472

V. Comments for CVE-2020-1765

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