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CVE-2020-1767— Possible to send drafted messages as wrong agent

Quick assessment

Affected
OTRS AG ((OTRS)) Community Edition
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.

Open-source Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS（社区版）6.0.25之前的6.0.x版本和OTRS 7.0.14之前的7.0.x版本中存在安全漏洞。攻击者可利用该漏洞执行未授权的操作。

CVSS 3.5 · Low EPSS 1.24% · P66
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I. Basic Information for CVE-2020-1767

Vulnerability Information
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Vulnerability Title
Possible to send drafted messages as wrong agent
Source: CVE Program / CVE List V5
Vulnerability Description
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
N/A
Source: CVE Program / CVE List V5
Vulnerability Title
OTRS 安全漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
Open-source Ticket Request System（OTRS）是德国OTRS集团的一套开源缺陷跟踪管理系统软件。该软件将电话，邮件等各种渠道提交进来的服务请求归类为不同的队列、服务级别，服务人员通过OTRS系统来跟踪和回复客户。 OTRS（社区版）6.0.25之前的6.0.x版本和OTRS 7.0.14之前的7.0.x版本中存在安全漏洞。攻击者可利用该漏洞执行未授权的操作。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)

Affected Products

Vendor Product Affected Versions CPE Subscribe
OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions -
OTRS AG OTRS 7.0.x version 7.0.13 and prior versions -

II. Public POCs for CVE-2020-1767

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III. Intelligence Information for CVE-2020-1767

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Mailing List Discussions for CVE-2020-1767 (2)

Other References for CVE-2020-1767 (1)

Same Patch Batch · OTRS AG · 2020-01-10 · 3 CVEs total

CVE-2020-1765 3.5 LOW Spoofing of From field in several screens
CVE-2020-1766 2.0 LOW Improper handling of uploaded inline images

IV. Related Vulnerabilities

Same product: ((OTRS)) Community Edition
Same vendor: OTRS AG

V. Comments for CVE-2020-1767

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