CVE-2025-24389— SMTP Password will be shown in cleartext on some SMTP errors
Quick assessment
Affected
OTRS AG OTRS
Exploitation
No confirmed in-the-wild exploitation; assess based on exposure
Recommended action
Check the vendor advisory and references for a fixed version. If immediate upgrade is impossible, restrict exposure and increase monitoring.
OTRS是德国OTRS公司的一个服务管理解决方案。 OTRS存在安全漏洞，该漏洞源于上游库的某些错误会在OTRS日志机制中插入敏感信息，并将邮件发送给系统管理员。
Possible ATT&CK Techniques 1 AI
T1530 · Data from Cloud Storage
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I. Basic Information for CVE-2025-24389
Vulnerability Information
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Vulnerability Title
SMTP Password will be shown in cleartext on some SMTP errors
Source: CVE Program / CVE List V5
Vulnerability Description
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Source: CVE Program / CVE List V5
CVSS Information
CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N
Source: CVE Program / CVE List V5
Vulnerability Type
通过日志文件的信息暴露
Source: CVE Program / CVE List V5
Vulnerability Title
OTRS 安全漏洞
Source: CNNVD (China National Vulnerability Database)
Vulnerability Description
OTRS是德国OTRS公司的一个服务管理解决方案。 OTRS存在安全漏洞，该漏洞源于上游库的某些错误会在OTRS日志机制中插入敏感信息，并将邮件发送给系统管理员。
Source: CNNVD (China National Vulnerability Database)
CVSS Information
N/A
Source: CNNVD (China National Vulnerability Database)
Vulnerability Type
N/A
Source: CNNVD (China National Vulnerability Database)
Affected Products
| Vendor | Product | Affected Versions | CPE | Subscribe |
|---|---|---|---|---|
| OTRS AG | OTRS | 7.0.x | - |
|
| OTRS AG | ((OTRS)) Community Edition | 6.0.x ~ 6.0.34 | - |
|
II. Public POCs for CVE-2025-24389
| # | POC Description | Source Link | Shenlong Link |
|---|
AI-Generated POC
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Vendor Advisories for CVE-2025-24389 (1)
Same Patch Batch · OTRS AG · 2025-01-27 · 4 CVEs total
| CVE-2025-24390 | 6.8 MEDIUM | Missing Cookie Flags |
| CVE-2024-43445 | 5.4 MEDIUM | Missing X-Content-Type-Options: nosniff Header Allows MIME Type Sniffing |
| CVE-2024-43446 | 3.5 LOW | Improper check of permissions in Generic Interface |
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Same weakness: CWE-532
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V. Comments for CVE-2025-24389
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